Return Policy

How do I return my order?

• You may request for a return of your order within 15 days of delivery of the order. Return can be requested only on reason based on size issue, defective article, different / wrong color or quality issues. ME reserves the right to decline the return request if reason stated is different from the specified list or is not genuine.

What do I do if I receive a wrong product?

• Report this to us and we'll get your order replaced with your original order once the reverse pick up of the wrong order is made and verified at our end.

How do I exchange / replace my order?

• If you are not satisfied with the item delivered, you can request an exchange or replacement in a different size or color. All this again, at no extra cost to you. Exchange is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked!

Do I need to ship the return order on my own?

• No. We will arrange a free pickup of the return order though our logistic partner.

How do I get the refund of my order?

• If you placed a Prepaid order, the amount paid by you will be credited to your bank account. However, if you placed a COD order, the paid amount will be given as a Store Credit which can be used in future orders at modaelementi.com.

Can I exchange my order at your store?

• Of course yes! if you wish to exchange your order, you can even do that at our Brand Outlets. However, this is not applicable in case of SALE products/orders. Make sure to carry your order bill along to help make the exchange process smooth. Please note, the new product should be equivalent or higher than the price of the original product of the order.